Privacy Policy
Service: SIDEM · Operator: VisenX Inc. · Last updated: 2026-07-08
VisenX Inc. ("we", "us") operates SIDEM (the "Service") in compliance with applicable law.
This policy explains what information we collect, use, retain and delete.
1. Information We Collect
- Nickname — display name used to identify accounts and recipients
- Email address — login, password reset, and service notices
- Phone number — collected only if you explicitly opt in, for emergency-notification contact
Device identifiers, push tokens (FCM/APNs), messaging identifiers (PSID) and access logs may be processed during use.
2. How We Use It
- Account identification and management
- Sending safety-event alerts (intrusion, SOS) and managing recipients
- Delivering push (FCM/APNs) and Facebook Messenger notifications
- Operating, maintaining and troubleshooting the Service
3. Sharing with Third Parties
- Meta Platforms (Facebook Messenger) — messaging identifier (PSID) and message content, only where you have linked Messenger yourself.
- Google (FCM) / Apple (APNs) — device push tokens and notification content for mobile push delivery.
We do not sell your personal data or share it beyond the purposes above without consent.
4. Retention & Deletion
- Account data (nickname, email, opted-in phone number) is deleted without undue delay upon account deletion or request.
- Event media such as SOS voice recordings are automatically deleted 30 days after creation.
- Messenger link tokens expire shortly after issuance; unlinking deactivates the messaging identifier.
- Where retention is legally required, data is kept for that period and then destroyed.
5. Your Rights
You may request access, correction, deletion or restriction, and may withdraw consent for opted-in items.
See User Data Deletion and the contact below.
6. Contact
7. Changes
We will announce any change at least 7 days before it takes effect, via the Service or this page.